Return Policy

We offer a 30-day return policy from the date of delivery. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

• Be unworn and unused.
• Have all original tags attached.
• Be in its original packaging.

How to Return an Item
Returns must be requested and approved before sending any item back. Items sent without prior approval will not be accepted.

To initiate a return, please contact our customer service team through our Contact Page or by emailing us at info@islabyron.com. You must include your order number in your request.

If your return is approved, we will provide the return address and shipping instructions.

Return Shipping Costs and Responsibility
Return shipping costs are the responsibility of the customer, unless the return is due to a defective, damaged, or incorrect item.

Any customs duties, import taxes, or handling fees related to change-of-mind returns are the responsibility of the customer.

Estimated return shipping costs to our international warehouse typically range between AUD $30–$50 depending on carrier and parcel size.

The customer remains responsible for the return shipment until it has been received and confirmed by our warehouse. We strongly recommend using a tracked and insured shipping service to ensure proof of delivery.

Return Address
All approved returns must be sent to our international warehouse in China. Once your return has been approved, our customer service team will provide you with the correct return address. Please wait to receive this confirmation before shipping any item back to us.

Important: Returns sent without prior approval will not be accepted.

Exceptions to the Return Policy
For hygiene and safety reasons, the following items cannot be returned once the hygiene seal has been removed:

• Underwear (including bras and briefs)
• Swimwear

Gift cards are also non-returnable.

Damages and Incorrect Items
Please inspect your order upon receipt.

If you receive a defective, damaged, or incorrect item, please contact us as soon as possible via info@islabyron.com or through our Contact Page and provide:

• Your order number
• A description of the issue
• Clear photographic evidence

We will assess the issue and provide an appropriate resolution in accordance with the Australian Consumer Law, which may include replacement, refund, or reimbursement of reasonable return shipping costs where applicable.

Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This return policy is in addition to these rights and does not limit them in any way, including for sale items and the exceptions listed above.

Exchanges
We do not offer direct exchanges.

If you would like a different size or item, please return your original purchase and place a new order once your return has been approved.

Order Cancellations
For further information about cancelling your order, please refer to our Cancellation Policy.

Refund Policy
Once we receive your return package, we will inspect the item to ensure it meets our return conditions.

We will process your refund within 7 days of receiving your returned item. Refunds will be issued using the same payment method that was used for the original transaction.

Please note that your bank, credit card provider, or payment processor may require additional time to process and post the refund to your account.

If more than 7 days have passed since we received your returned item and you have not received your refund, please contact us via info@islabyron.com or through our Contact Page.

Company Information
Email: info@islabyron.com
Store Name: Isla Byron
Company Name: Wonder Discipline, Lda
Company Number: 517335867
Company Address: Av. da Liberdade 245, 3A, 1250-143 Lisboa, Portugal

Customer Service Available Hours
Monday to Friday: 9am – 5pm (AET)
Saturday and Sunday: Closed

We aim to respond to your enquiries within 24 hours.